End User Messaging Policy

About This Policy

Remindlo provides a software platform that enables businesses to send automated SMS appointment and service reminders to their customers. If you have received a text message from a business that uses Remindlo, this policy explains how messaging works and your rights.

The business that sent you the message (for example, your mechanic, veterinarian, or service provider) is responsible for obtaining your consent and managing your contact preferences. Remindlo acts as a technology provider that delivers messages on their behalf.

What Messages You May Receive

Messages sent through Remindlo are transactional reminders related to appointments, services, or scheduled visits. These are not marketing or promotional messages. Examples include:

• Appointment reminders (e.g., "Your MOT is due next week")
• Service reminders (e.g., "Time for your annual boiler service")
• Follow-up reminders (e.g., "Your pet is due for a vaccination")
• Booking confirmations and updates

Message Frequency

Message frequency varies depending on your appointments and service schedule with the business. You will typically receive messages when you have an upcoming appointment or when a recurring service is due. Most users receive between 1-4 messages per month, but this depends entirely on your relationship with the business.

Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and phone plan. Remindlo and the businesses using our platform do not charge you for receiving messages, but your carrier may apply standard SMS rates. Contact your mobile carrier for details about your plan.

How to Opt Out (Stop Messages)

You can stop receiving messages at any time. How you do it depends on how the message reached you.

If the message came from a phone number: reply STOP. You will receive a confirmation message and will not receive any further messages from that business through our platform. Other keywords that work in the same way: "STOPALL", "UNSUBSCRIBE", "CANCEL", "END", "QUIT", "OPTOUT", "REVOKE".

If the message came from a sender name rather than a number: that type of message cannot be replied to, so a reply will not reach us. Instead, contact the business directly and ask to be removed from their reminder list, or email us at abuse@remindlo.co.uk with the number or email address that received the message. We will ensure you are removed.

Whichever route applies, contacting the business directly always works, as they control their own reminder list.

How to Get Help

If you need assistance or have questions about messages you've received, you have several options:

• Reply HELP for assistance, if the message came from a phone number
• Contact the business that sent you the message directly
• Email Remindlo at contact@remindlo.co.uk, or abuse@remindlo.co.uk to report a message you did not agree to receive

Consent and Your Relationship with the Business

The business that sends you messages is responsible for obtaining your consent before adding you to their reminder system. Typically, consent is collected when you:

• Provide your phone number to the business and agree to receive reminders
• Book an appointment and opt in to SMS notifications
• Sign a form or check a box agreeing to receive text reminders

Consent is not required for purchase: Your consent to receive SMS reminders is not a condition of purchasing any goods or services from the business.

If you believe you are receiving messages without your consent, opt out using whichever route above applies, and report it to us at abuse@remindlo.co.uk. We investigate every report, and where a business cannot evidence your consent we require them to remove your details.

How Your Information Is Used

When a business uses Remindlo to send you reminders, we process your phone number and any information included in the message (such as your name and appointment details) solely to deliver the SMS message.

We do not:

• Sell, rent, or share your phone number with third parties for marketing
• Use your phone number to send you marketing messages
• Share your information with other businesses
• Use your data for any purpose other than delivering messages on behalf of the business you have a relationship with

The business that collected your information is the data controller and is responsible for how your personal data is used. For questions about how the business uses your data, please contact them directly.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or delete your information. To exercise these rights:

• Contact the business that sent you the message - they control your data and can fulfill most requests
• Opt out using whichever route applies (see "How to Opt Out" above)
• Contact Remindlo at contact@remindlo.co.uk if you need assistance or have concerns about our platform, or at abuse@remindlo.co.uk to report a message you did not agree to receive

Supported Carriers

Messages can be sent to most major mobile carriers, including but not limited to:

UK: EE, O2, Vodafone, Three, Virgin Mobile, Tesco Mobile, giffgaff, and others.

US: AT&T, Verizon, T-Mobile, Sprint, and other major carriers.

Carriers are not liable for delayed or undelivered messages. Message delivery depends on network conditions and carrier policies.

Contact Information

If you have questions about this policy or messages you've received through Remindlo:

Remindlo

General enquiries: contact@remindlo.co.uk

Reporting a message you did not agree to receive: abuse@remindlo.co.uk

For questions about your specific appointments or services, please contact the business that sent you the message directly.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top indicates when this policy was last revised. Material changes will be posted on this page.