Discover best practices for communication automation, increase customer retention and optimize your business operations
A service reminder promises you have a slot free. If your diary is already full, sending more can cost you customers. Here's when to hold back, and how.
Two thousand six hundred and ninety-two people finished a visit with a Remindlo business in recent months. Fifty-seven of them have ever been asked to leave a review. The gap is not laziness and it is not the wording of the message. Most of it comes down to a switch that gets turned off during setup and never looked at again.
The session fee is the smallest part of what a 5am no-show costs. The rest is the alarm at 4am, the drive across a sleeping town, the kit laid out, and a two-hour hole that cannot be sold to anybody else.
The free DVSA reminder service is good for drivers and does nothing for your garage. It arrives at 4 weeks, tells the customer to call their garage, and leaves them to work out which one that is.
A reminder has to clear four gates before it reaches a customer. Most die at the first two. How to check yours in 60 seconds, whatever tool you use.
A reminder text without a call to action is a notification. It tells the customer something is happening. It does not tell them what to do about it, and it does not give them the means to do it. That gap is the difference between a message that fills a slot and a message that just gets read and forgotten. One line fixes it: one action, one route to take it.
Your shop already records the order date, the item and the customer. Here is how to turn that into an automated reorder reminder - which products have predictable cycles, when to send, and how to build it with no code.
Every MOT reminder tool demos well. These are the twelve questions that separate the ones that keep running in year two from the ones that quietly become another job for whoever is on the desk.
You do not need to build a customer list - you already have one, hiding in your calendar. Here is how to get it out and what it unlocks.
We've built a free tool that writes a professional no-show & cancellation policy for your business and emails you a print-ready PDF. Here's how to use it, and why a policy alone won't fix your no-shows.
When your customers are older, the reminder channel matters more than the message. A perfectly written reminder inside an app most of them will never download is worth nothing. A plain text message, sent to a phone they already own and already know how to read, arrives every time. This is the case for SMS as the default channel for any business whose customer base skews older - and two real examples of it working.
Most service businesses touch their customers exactly once per cycle: when the appointment happens. The businesses growing fastest on word-of-mouth and repeat bookings do it three times. The gap between those two approaches is three short SMS messages - and a bit of automation.