No-shows are draining profits across the UK - but most businesses don’t calculate the real cost

Whether you run a beauty salon in Manchester, a dental practice in London, or a garage in Birmingham, the problem is the same: clients who "meant to come" but never show up.

No-shows aren’t just a minor inconvenience. They create:

• empty slots you can’t resell,

• lost revenue,

• unpredictable scheduling,

• lower customer retention over time.

Based on the behaviour we often see across service businesses, around 30% of customers never come back after their first visit - a trend also highlighted on Remindlo’s no-show calculator page, which clearly emphasises the scale of the issue.

The good news? Most of these customers aren’t unhappy. They simply forgot.

Why reminders work so well in the UK market

UK consumers expect convenience. They want:

• clear communication,

• quick reminders,

• minimal friction,

• and flexibility.

SMS works exceptionally well here because:

• 98% of SMS messages are opened,

• people check their phones constantly,

• and messages feel personal but not intrusive when well-timed.

That’s exactly why Remindlo - already popular in the EU - now launches for UK businesses via remindlo.co.uk.

How automated SMS reminders solve the no-show problem

A system like Remindlo sends reminders automatically at the best possible time, eliminating the need for manual work.

Once a customer visits your business:

1. You add them to the system

2. Remindlo schedules a reminder based on your service cycle (MOT, dental check-up, tyre change, facial treatment, etc.).

3. The customer receives a friendly SMS right before they’re due to book again.

The result?

Businesses regularly recover 10–30% of customers who would otherwise be lost.

A new tool for UK businesses: calculate how much no-shows cost you

To help UK owners understand the financial impact, Remindlo launched a free No-Show Cost Calculator/

Just enter:

• your annual number of customers,

• your average transaction value,

• expected recovery rate,

…and you get an instant estimated ROI - with a full report delivered to your email.

Which UK businesses benefit most?

Any business that relies on pre-booked appointments or cyclical services will see immediate gains. This includes:

• MOT/servicing centres

• Dentists & hygienists

• Beauty salons

• Gyms & PT studios

• Tutors & language schools

• Physiotherapists & therapists

• Property maintenance & HVAC

• Pet grooming & vets

• Tyre shops & seasonal services

Start reducing no-shows today

If you’re tired of:

• unpredictable bookings,

• clients forgetting appointments,

• and revenue being lost every single week…

…then automated reminders are the simplest, most cost-effective solution - and now fully available for UK businesses at remindlo.co.uk.

👉 Try the No-Show Calculator remindlo.co.uk/no-show-calculator
👉 Create a free Remindlo account and see how much you can recover

No contracts. No setup. Just higher consistency and more returning clients.