Annual Service Reminders
for Mobility Retailers
Selling the scooter is the one-off. The annual service is the part that repeats, and right now remembering the date is left to the customer, who is the least likely person to remember it. Remindlo sets the interval once and texts them when it falls due.
No credit card required. Set up in 2 minutes.
- 10
- Free SMS every month
- £19
- Starter plan, 75 SMS a month
- Automatic
- Service reminders
- ⭐⭐⭐⭐⭐
- Google Workspace Marketplace
A year is too long to leave to memory
Nothing about a mobility scooter tells its owner that twelve months have passed. There is no MOT letter and no dashboard warning.
The service date has no prompt
A car gets an MOT reminder from the DVLA. A scooter gets nothing. The date sits in your records and nowhere else.
A missed service can void the warranty
Where cover depends on an annual service, a forgotten booking is not just lost revenue. It becomes a difficult conversation the day something breaks.
A spreadsheet sends nothing
A sales ledger records what you sold. It cannot tell you who is due this month, and it never contacts anyone on your behalf.
One shop, several lists that behave differently
Set 12 months once. It runs every year after that.
Each customer carries an interval. When the service is done, the next date moves forward on its own, calculated from the last one rather than from today, so the cycle never drifts.
What a mobility shop sets up
Hi Margaret, your mobility scooter annual service is due on 14/09/2026.
To book, call 0151 123 4567 or pop into the shop on the High Street.
Northside Mobility
Why choose Remindlo?
It is a reminder layer, not a shop management system. Choose Remindlo if:
- Your repeat revenue is an annual service, not a weekly appointment, and most reminder tools are built for next Tuesday.
- Your customers are older, so a text reaches them where an app notification or a portal login does not. Why SMS suits an older customer list.
- You run more than one list, typically sold units, a hire fleet and wheelchairs, and want them worded differently without keeping three spreadsheets.
- You want to keep your existing records, whether that is a spreadsheet, Google Calendar or a paper service book, and add reminders on top.
- You are an independent shop and want to start on a free plan of 10 SMS a month rather than a per-seat contract.
Works with your calendar
Connect Remindlo to the tools you already use and turn scheduled appointments into automatic SMS reminders.
Works with Google Calendar
Already use Google Calendar for bookings? Connect it to Remindlo and every appointment with a phone number triggers an SMS reminder automatically. No extra steps.
See how Google Calendar integration works →And any other calendar
Don't use Google? Connect Outlook, Microsoft 365, Apple iCloud, Fastmail, Yahoo, Proton, or any webmail/hosting calendar by pasting its public ICS URL.
Set up once. The year takes care of itself.
Bring in the customers you have already sold to, set the interval, and the reminders carry on without you touching them again.
- 01
Bring in your customers
Import a CSV of past sales, sync Google, Outlook or Apple Calendar, or photograph the pages of your service book.
- 02
Set 12 months
A number and a unit. The date advances from the last service, so a schedule set once never slides forward.
- 03
Write the wording once
One message per list, sent under your shop name with your own phone number and address for booking.
- 04
Customers book in
They call or come in. You see what was sent in the dashboard and only chase where you need to.
Sales still written in a book? Take a photo
No export from your till or shop software? Photograph the page and Remindlo reads the names, numbers and dates for you, about 30 seconds instead of an hour of typing.
See how the 30-second photo import works →Three messages around every service
Most businesses send one, if any. Remindlo creates all three with your account, at the intervals below. Adjust the wording or switch any of them off if needed.
- Before
30 and 7 days before
Reduce no-shows
Remind customers before every service so fewer slots go empty.
- After
1 day after
Thank you notes
Thank customers right after their service.
- When they are due again
about 12 months later
Reactivation
Bring back customers who already know your business.
Why SMS suits a mobility customer list
Your customers skew older. A text is read on the handset they already carry, with nothing to install and nothing to log into.
| Metric | SMS (Remindlo) | Email | Phone Call |
|---|---|---|---|
| Open/Answer rate | 98% | 20-25% | 40-50% |
| Response time | Within 3 minutes | Hours to days | Immediate (if answered) |
| Your time required | Zero (automated) | Per-customer effort | 5-15 min per customer |
| Scales to your whole customer list | |||
| Says what to bring to the service |
Built for a yearly cycle
The features that matter when the next appointment is twelve months away.
Intervals in months and years
Set a service cycle as days, months or years. A 12 month annual service is one setting, not a diary note.
Dates advance themselves
After each service the next date is calculated from the last one, so the anniversary never slides later year on year.
Separate lists, one contact book
Sold units, hire fleet and wheelchairs run as separate reminder lists against the same customer records.
Works on your records
Google Calendar sync, an Outlook or Apple calendar feed, CSV import, or a photo of a paper page.
Message history
See which reminders went out and to whom, so you only pick up the phone where it is actually needed.
Consent recorded per customer
Consent to receive messages is stored with the date it was given, and can be withdrawn from the dashboard at any time.
The same setup follows up after the visit and reactivates lapsed customers. See all features
Priced for one service a year, not one a week
Start free with 10 SMS a month. Move up only when the customer list needs more.
Simple, Transparent Pricing
Start free, upgrade anytime. No contracts. No setup fees.
Free Plan
- 10 SMS/month
- Templates for your industry
- AI contact scanner
- No credit card required
Starter Plan
- 75 SMS/month
- Unlimited emails
- Calendar integrations
- Contact import
Standard Plan
- 250 SMS/month
- Everything in Starter
- Lower price per SMS
- Priority support
GBP, USD, EUR and many more currencies supported.
Cost per customer example
250 customers, one annual service reminder plus one follow-up each, is about 500 messages a year. That fits the Starter plan on either billing cycle.
Starter Yearly, £199 a year with 900 SMS included. On monthly billing it is £19 a month with 75 SMS.
What Remindlo users say
“Easy to install and setup new campaigns for small and medium businesses. Free up to 10 SMS per month so you can try without worrying about the bill.”
“I run a small biz and that plugin saves me a ton of time. Works in the background, since I also enabled the auto-sync option. No extra work for me, events with phone numbers are picked up automatically for the reminders; I'm already busy with other stuff so that's good. Using two out of three default workflows - per-visit reminders and post-visit thank you notes to collect reviews.”
Reviews from the Google Workspace Marketplace
How a mobility retailer has it set up
An independent shop in the North West, on Remindlo since 2026.
Every customer is on the same 12 month interval, but the wording differs by list, so a hire customer and someone who bought their scooter outright do not get the same text. Both messages go out at 10am, under the shop name, with the shop's own phone number and address for booking.
Frequently asked questions
Related reading
See also how Remindlo handles recurring reminders, customer reactivation, and vehicle workshops.
The scooters you sold last year are due now
Set the interval once and let it run. Start on the free plan with 10 SMS a month.
No credit card required. Set up in under 5 minutes. GDPR compliant.